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#c41e3a66}.login-btn:disabled{background:#c41e3a80}.login-footer{text-align:center;padding-top:32px;border-top:1px solid rgba(255,255,255,.1)}.disclaimer-title{color:var(--rr-white);font-weight:700;margin-bottom:12px;font-size:.875rem}.disclaimer-text{color:#fff9;font-size:.75rem;line-height:1.6;margin-bottom:16px}.copyright{color:#ffffff80;font-size:.875rem;margin:0}@media(max-width:768px){.login-container{padding:32px 24px}.login-page h1{font-size:1.5rem}.login-subtitle{font-size:1rem}}.welcome-overlay{position:fixed;top:0;left:0;right:0;bottom:0;background:#000c;display:flex;align-items:center;justify-content:center;z-index:10000;padding:20px}.welcome-overlay-content{background:#1a1a1a;border:2px solid #fcbb13;border-radius:8px;padding:40px;max-width:600px;width:100%;box-shadow:0 8px 32px #fcbb1333}.welcome-overlay-content h2{color:#fcbb13;font-size:28px;font-weight:700;margin:0 0 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#00000014}.journey-title{color:var(--ca-primary-blue);font-size:2rem;margin-bottom:12px;font-weight:700}.journey-subtitle{color:var(--ca-gray-600);font-size:1.125rem;margin-bottom:32px;line-height:1.6}.step-indicator{color:var(--ca-gray-600);font-size:.875rem;font-weight:600;margin-bottom:24px;text-transform:uppercase;letter-spacing:.5px}.structured-question{margin-bottom:32px}.question-title{color:var(--ca-gray-900);font-size:1.375rem;margin-bottom:20px;font-weight:600;line-height:1.4}.question-title .required{color:var(--error-red);margin-left:4px}.radio-options,.checkbox-options{display:flex;flex-direction:column;gap:12px}.radio-option,.checkbox-option{display:flex;align-items:center;gap:12px;padding:16px 20px;background:#fff;border:2px solid #e3e8ef;border-radius:12px;cursor:pointer;transition:all .2s ease}.radio-option:hover,.checkbox-option:hover{border-color:#0066b3;background:#f8f9fa}.radio-option input[type=radio],.checkbox-option 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#004b8833}.reference-label{display:block;font-size:1rem;color:#ffffffe6;margin-bottom:12px;text-transform:uppercase;font-weight:600;letter-spacing:.5px}.reference-number{display:block;font-size:2.5rem;font-weight:700;color:#fff;font-family:Courier New,monospace;letter-spacing:3px;word-break:break-all}.calendar-picker{max-width:900px;margin:0 auto}.calendar-grid h3{color:var(--ca-primary-blue);margin-bottom:20px}.dates-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(100px,1fr));gap:12px;margin-bottom:32px}.date-btn{background:var(--ca-white);border:2px solid var(--ca-gray-300);border-radius:8px;padding:12px;cursor:pointer;transition:all .2s ease;text-align:center}.date-btn:hover{border-color:var(--ca-primary-blue);transform:translateY(-2px)}.date-btn.selected{background:var(--ca-primary-blue);border-color:var(--ca-primary-blue);color:var(--ca-white)}.date-day{font-size:.75rem;text-transform:uppercase;opacity:.8}.date-number{font-size:1.5rem;font-weight:700;margin:4px 0}.date-month{font-size:.875rem}.time-slots-section{margin-top:32px}.time-slots-section h3{color:var(--ca-primary-blue);margin-bottom:20px}.time-slots-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(80px,1fr));gap:10px;margin-bottom:32px}.time-btn{background:var(--ca-white);border:2px solid var(--ca-gray-300);border-radius:8px;padding:12px;cursor:pointer;transition:all .2s ease;font-weight:600}.time-btn:hover{border-color:var(--ca-primary-blue)}.time-btn.selected{background:var(--ca-primary-blue);border-color:var(--ca-primary-blue);color:var(--ca-white)}.confirm-section{background:var(--ca-gray-50);border:2px solid var(--ca-primary-blue);border-radius:12px;padding:24px;margin-top:32px}.selected-slot{margin-bottom:20px}.selected-slot strong{display:block;color:var(--ca-primary-blue);margin-bottom:8px}.selected-slot p{font-size:1.125rem;color:var(--ca-gray-900);margin:0}.confirmation-page{max-width:700px;margin:0 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h3,.other-section h3{color:var(--ca-gray-700);font-size:1.125rem;margin-bottom:16px}.categories-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(200px,1fr));gap:16px}.category-card{position:relative;background:var(--ca-white);border:2px solid var(--ca-gray-300);border-radius:12px;padding:20px;cursor:pointer;transition:all .2s ease;text-align:center}.category-card:hover{border-color:var(--ca-primary-blue);transform:translateY(-2px);box-shadow:0 4px 12px #004b881a}.category-card.selected{background:var(--ca-primary-blue);border-color:var(--ca-primary-blue);color:var(--ca-white)}.category-icon{font-size:2rem;margin-bottom:12px}.category-name{font-weight:600;font-size:1rem;margin-bottom:8px}.category-card .badge-suggested{margin-top:8px}.checkmark{position:absolute;top:10px;right:10px;background:var(--ca-white);color:var(--ca-primary-blue);width:28px;height:28px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-weight:700;font-size:1.25rem}.continue-btn-large{width:100%;margin-top:32px;padding:16px;font-size:1.125rem}@media(max-width:768px){.categories-grid{grid-template-columns:1fr}.dates-grid{grid-template-columns:repeat(auto-fill,minmax(80px,1fr))}.time-slots-grid{grid-template-columns:repeat(auto-fill,minmax(70px,1fr))}.detail-item{flex-direction:column;gap:4px}.reference-display-large .reference-number{font-size:1.5rem}}.modal-content-enhanced{background:var(--ca-white);border-radius:20px;padding:0;max-width:1200px;width:100%;max-height:90vh;overflow-y:auto;position:relative;box-shadow:0 24px 64px #0000004d}.modal-header{padding:32px 40px 24px;border-bottom:2px solid #f0f4f8;display:flex;justify-content:space-between;align-items:flex-start;background:linear-gradient(135deg,#f8f9fa,#fff);border-radius:20px 20px 0 0}.header-left h2{margin:0 0 8px;color:#004b88;font-size:1.75rem;font-weight:700}.reference-number{margin:0;font-family:Courier New,monospace;color:#6b7280;font-size:.95rem;font-weight:600}.safeguarding-indicator{margin:0;padding:20px 40px;display:flex;align-items:center;gap:16px;font-size:1rem;border-bottom:2px solid #f0f4f8}.safeguarding-green{background:linear-gradient(90deg,#d1fae5,#ecfdf5);border-left:6px solid #10b981}.safeguarding-amber{background:linear-gradient(90deg,#fef3c7,#fffbeb);border-left:6px solid #f59e0b}.safeguarding-red{background:linear-gradient(90deg,#fee2e2,#fef2f2);border-left:6px solid #ef4444}.safeguarding-icon{font-size:1.75rem}.safeguarding-text{color:#1f2937}.modal-grid{display:grid;grid-template-columns:1fr 320px;gap:0}.modal-main{padding:32px 40px;border-right:2px solid #f0f4f8}.modal-sidebar{padding:32px 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